How We Think and Work

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 Our engagements are designed, executed, and delivered by our senior team who has 125+ years of collective consulting and market research experience. Our significant history and expertise in the Biopharma industry speaks to our credibility and gives us the inside knowledge of BioPharma companies overall and market research departments specifically. We understand the importance of group dynamics and the need for department wide buy-in, and are able to work with any key player and personality type in a productive manner.  

 We focus on providing dependable, customized, and defensible decision support using the best available evidence. We stay on the cutting edge of technology, social behavior and social media trends, as well as seek and secure inventive, creative, resourceful, holistic, and advanced methodological approaches. 

Our presentations help you internalize our evidence-based and actionable results so that you can easily summarize them to a key stakeholder in your next elevator ride.

 We listen to our clients and are mindful of your time, resources, and goals – in short, we are your partner. We do the heavy lifting (data scrubbing and analysis), all the while guiding you around corners and instinctually removing any hurdles and undue stress along the way. Our intuitive and collaborative work ethic speaks to our superlative level of customer care. We are supportive, we go to bat for you, and we want you to achieve and thrive. Your success is our success.  

 We know what steps to take from beginning to end and confidently lead the way. We advise and direct without being overbearing or controlling. We know our project is not the only item on our clients’ plates. We are self sufficient and are able to manage the project quietly and steadily, giving our clients the confidence to address their myriad of other job responsibilities.  

 At HSP, we foster a culture of clear communication and conversation. We listen and engage in open discussions with any and all key stakeholders throughout the research process; we want everyone to have a voice and be heard. We set expectations and communicate at every stage of a project so clients are never left wondering or concerned or feel they need to check up on us. 

 We have big company experience and wherewithal, coupled with small company dexterity and concentration on client service. Our communication channels are always on, open, and accessible; we are not restricted by regular 9-5 office hours. We promote an ‘always open’ approach to customer service, focusing on the highest level of attention, focus, and care.